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iGridd - The Ultimate Applet

     iGridd Applet - FAQ

Q: I paid for my subscription but I still get the notification "iGridd Applet requires subscription". Why does it happen?
A: You need to visit the Subscription Options page to activate your account. If your account is still not active - contact griddlers_team.

Q:How do I resubscribe?
A:Use the same buttons in the Subscription page.
You don't need to wait until your existing subscription ends. Subscription renewal can be done in any time. The system remembers the last valid date of your subscription and adds the new period of time to it.

Q:If I click on the link to open the iGridd Applet, I get the notification: "Do you want to install this software?" Why is this?
A:This happens because you don't have the correct Java version installed. The system helps you to download it, either automatically or via the Java website.

Q:What's the difference between WebStart and iGridd Applet?
A:WebStart and iGridd Applet are basically the same with a few differences:
WebStart doesn't need a browser to start. It stands by itself.
With WebStart you can save an unlimited number of puzzles and play offline.

Q:Can I use both iGridd Applet and WebStart?
A:Yes. The system continuously stores and updates your records as well as the general data in both.

Q:When I use the applet I don't see all my solved puzzles. What should I do?
A:Go to the Reset All panel and answer YES to "Do you want to clear the Solving Record Cache?" question. Please wait patiently while the system updates your record.

Q:I used WebStart before but now it works very slowly and sometimes I get an error message. How can I fix it?
A:If you use Windows XP (or a previous OS) - delete the following directory from your computer:
"C:\Documents and Settings\ < user > \Application Data\Sun\Java\Deployment"
(< user > is your name on the computer).
Restart your computer and download WebStart.

Q:How do I remove WebStart Desktop shortcut?
A:You need to locate the file "javaws.exe".You may find several files with the same name. The one required is either in:
Program Files\Java\jer1.5.0_xx\bin\javaws.exe
or in:
Program Files\Java Web Start\javaws.exe
Once you find the file, double-click it.
Click on "iGridd" in the main window.
Select the tab "Application" --> "Uninstall Shortcut" and close the window.
If you want the have the shortcut back, select the tab "Application" --> "Install Shortcut" and close the window.

Q:I saved puzzles in the old applet and I want to continue solving them in the new one. Can I?
A:Only subscribers can have their saved puzzles available for solving in the iGridd Applet. The conversion is done by request. However, before you send a request, it is important to know the following:
(1)When the puzzles are converted - the saving records in the old applet overwrite the saving records in the iGridd applet. We recommend to check whether you have the same puzzle IDs saved in both applets. If you do - delete the one that is less updated.
(2)The system converts all your saved griddlers even if the total number is more than 50. However, once you are in the iGridd Applet you have to solve or delete the saved puzzles until you are below 50. Then you can continue saving more puzzles.
(3)Remember to check in both lists of saving puzzles - Griddlers and MultiGriddlers. The old applet shows the saved puzzles in one list. The iGridd Applet lists them separately.
Send a request to convert your saved puzzles to be available for solving in the iGridd applet.

Q:I saved puzzles in the iGridd Applet and I want to continue solving them in the old one. Can I?
A:Puzzles you saved in the iGridd Applet can't be converted and will not be available as saved puzzles in the old one.

Q:Can I use the new applet if I'm using a Mac?
A:You can solve Griddlers and Multis, but you need to have OSX 10.4 to be able to install Java1.5, which is required for using the applet.

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